Effective Date: 19 January 2026
At Tickit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and services.
1. Information We Collect
Personal Information:
- Contact details (name, email address, phone number)
- Payment information (processed securely through third-party payment processors)
- Account credentials (username, password)
- Ticket purchase history and preferences
Automatically Collected Information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, click patterns)
- Cookies and similar tracking technologies
2. How We Use Your Information
- Service Delivery To process ticket purchases, send confirmations, and deliver tickets
- Customer Support To respond to inquiries and provide technical assistance
- Platform Improvement To analyze usage patterns and enhance our services
- Marketing Communications To send promotional materials (with your consent)
- Legal Compliance To comply with applicable laws and regulations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Event Organizers Information necessary to fulfill ticket purchases
- Service Providers Payment processors, email services, and hosting providers
- Legal Authorities When required by law or to protect our rights
- Business Transfers In connection with mergers or acquisitions
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for 7 years after account closure for legal and tax purposes.
7. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.